Readiness Support: Promoting Attendance and Engagement in Children's Services
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Authors: Michelle Phoenix; Gillian King; Sue Simpson; Maya Albin
Missed appointments are a common problem in children’s rehabilitation that may lead to client discharge and limit child outcomes. In this case study, we created, implemented and evaluated the “Readiness Support Program” to help families attend appointments and engage in services. This program includes a clinical care-path implemented by professionals (e.g., speech-language pathologists, social workers). Clinical scripts and centre policies were developed to help identify barriers to service use and devise solutions with families. Statistics, health records, interviews and a measurement tool were used to evaluate the implementation of RSP, barriers to service use, outcome of RSP and recommend changes.