Communication is essential for effective healthcare, yet people with speech, language, and hearing difficulties often struggle during healthcare interactions. Recognizing this, Alberta Health Services (AHS) developed practice resources and training materials to raise awareness and assist healthcare providers communicate effectively with individuals with communication difficulties (CD). AHS partnered with the University of Alberta to evaluate the uptake of Communication Access tools in three phases: patient interviews, an allied health survey, and follow-up focus groups. Despite reduced awareness of the available resources, patients and providers highlighted the importance of using communication strategies during conversations while identifying barriers to consistent strategy use.
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Authors
- Esther Kim, PhD, R.SLP, CCC-SLP, University of Alberta
- Shannon Love, MSLP, R.SLP, S-LP(C), University of Alberta
- Carolyn Knoechel, MSc, R.SLP, S-LP(C). Alberta Health Services
- Kevin Lindland, MSc, R.SLP, Alberta Health Services
- Penny Gosselin, MClSc, PhD, R.Aud, Alberta Health Services
- Elyssa Favis, MScSLP student, University of Alberta
- Abbey Willes, MScRS Student, University of Alberta
- Julie Evans, MSc, R.SLP, S-LP(C), Alberta Health Services